Refund & cancellation policy

Cancelling a plan

Cancel any time from Plan & Credits. The plan keeps working until the end of the period you paid for; it is not renewed after that.

Refunds

A payment taken in error — charged twice, or charged after you cancelled — is refunded in full to the same account within 7 working days of you telling us.

A yearly plan cancelled within 7 days of payment is refunded in full. After that, plan payments are not refunded for the remaining part of the period, because the service stays available to you until it ends.

Upgrades and downgrades

Moving up credits the unused part of your current period against the new plan, so you never pay twice for the same days. Moving down takes effect at the end of the period; nothing is refunded for the difference.

Message and AI credits

Credits you buy do not expire while the account is open and are not refundable once used. Unused bought credits are refunded if we close the service or your account through no fault of yours.

How to ask

Write to us from the contact page with the invoice number shown in your billing history. Refunds go back through the payment gateway to the card, UPI or bank account that paid.